The Swift Assist
Terms of Services
The Swift Assist is not responsible for costs, damages, or delays due to traffic, weather, accidents, emergencies, road closures, illness, or other unforeseen circumstances beyond our control. Timeframes provided are estimates and not guaranteed. All services are subject to change at anytime. Rates will be honored at point of intake and booking.
​Home Management Services, Personal Assistance, Errands & Swift Rush Service:
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Rates vary depending on type of service.
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Typical factors for higher rates are, but not limited to:
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Services rendered before 8 AM and after 7 PM
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More than one animal for pet sitting / check ins
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Requested time of services is inside 24 hours (Refer to Swift Rush Service)
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Any major holidays.
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Three hour minimum and time is billed in 20 minute intervals after the two hours.
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Travel beyond 7 miles from the Brookstone area is subject to additional mileage charge.
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A signed service agreement will be provided and required before services begin
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Payment Terms, Cancellations and Rescheduling
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50% deposit of projected time is required 24 hours before your service appointment (all services).
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Deposit is based on time projected for services booked.
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Remaining balance is respectfully expected at time of completed services. An invoice will be provided.
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Purchases: Requested purchases made on client behalf that are above $40: client provides this approximate payment plus deposit upon service booking. Client will receive invoice with associated receipts.
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$10 late fee for invoices over 7 days unpaid, $10 every 7 days.
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Refunds are not given for cancellations or reschedules inside of 24 hours of start time. Discretion will be given in legitimate emergencies.
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Client Responsibilities
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Clients must provide accurate information to ensure completion of work.
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Clients must ensure homes are safe to enter (pets restrained, alarms disarmed, etc.).
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Some supplies and expenses associated with completing services may need to be provided by client. We will clarify what this includes based on requested services.
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Clients are responsible for providing accurate instructions and timely communication; delays or issues resulting from missing or incorrect information are not the responsibility of The Swift Assist.
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​Confidentiality
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All personal information is handled with strict confidentiality and discretion. I take your business seriously and your business is no one else’s. In addition, refer to the Privacy Policy.