The client agrees and understands that Gabby / The Swift Assist is not responsible for costs, damages, or delays due to traffic, weather, accidents, emergencies, road closures, illness, incorrect entry codes or other unforeseen circumstances beyond my control. The Swift Assist is not responsible for any appliance or home repairs, regardless of whether issues were known by the client. 

​Rates: 

1. Rates vary depending on type of service. For example, larger decluttering and organizing projects are a higher rate

2. Rates are subject to change: you will be provided a two week notice if there is a rate change. I ask for a two week notice in return should you decide to discontinue services. 

3. Typical factors for higher rates are, but not limited to:

   • Services rendered before 8 AM and after 7 PM

   • Weekends

   • More than one animal for pet sitting / check ins

   • Requested time of services is inside 24 hours (Refer to Swift Rush Service)

   • Any major holidays.

4. 2.5 hours, preferably 3 hours is the minimum per session time required. Time is billed in 15 minute intervals after 2.5 hours. Exception: pet sitting / pet check ins.

5. Travel beyond 20 minutes from my home is subject to an additional commute fee. This is $10 for each additional 10 minutes after the initial 20. This also helps cover the cost of gas for donation drop offs and requested errands.

6. Delays in door codes, lack of communication on changes to entry steps etc will be considered billed time. This impacts myself as well as my remaining schedule for that day.

7. A signed service agreement (these Service Terms) will be emailed and a reply of agreement is required before services begin

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Payment Terms, Cancellations and Rescheduling

• Estimated timeframes for specific work are truly estimates and not guaranteed. Payment is expected for actual work time. 

• If the client has dictated a session timeframe, ie. 2.5 hours, work will stop at that time, regardless of incomplete tasks, with no more beyond 10-15 minutes. to wrap up. 

• All services provided by The Swift Assist are subject to change at any time. 

• Cancellations: Any cancellation within 24 hours of start time will require a 50% payment of the scheduled time, as it's insufficient time to refill the slot on my schedule. We can discuss the possibility of scheduling within the same week, only if my schedule can accomodate.

• 50% deposit of projected time might be required 24 hours before your service appointment (this is decided at my discretion).  Deposit is based on time projected for services booked.

• Remaining balance is expected at time of completed services. An invoice will be provided by email later, if requested.

• Client is responsible for providing method of payment (ie. credit card) for supplies, groceries, errands, etc requested purchases or same day reimbursement. Approval for purchase totals will be provided prior to purchase, unless a budget was provided. 

• $20 late fee for invoices over 7 days unpaid, $20 every 7 days.

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Limitation of Liability

The Swift Assist's liability for any claim arising from services provided shall be limited to the amount paid by the client for the specific service giving rise to the claim. Under no circumstances shall The Swift Assist be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of property value, lost profits, or emotional distress. By engaging services, the client agrees to hold harmless and release The Swift Assist from liability for circumstances beyond reasonable control.

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Damage / Breakage Policy

Any concerns regarding damage must be reported before the next scheduled visit. The Swift Assist is not responsible for pre-existing damage, normal wear and tear, hidden defects, unstable furniture, improperly installed fixtures, overloaded shelving/storage systems, or damage resulting from the condition or age of an item. Clients are responsible for disclosing known damage or concerns prior to service.

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Pet Liability

Please inform before first session of aggressive pets.

Pets escaping due to faulty gates, doors, fences, or  incorrect / insufficient client instructions is not fault of The Swift Assist.

If a pet is at home, please provide veterinary emergency procedure and contact info in case it’s needed. (Post on the fridge)

Client is responsible for vet costs.

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Service Refusal / Termination

Gabby / The Swift Assist reserves the right to refuse or discontinue services due to unsafe conditions, disrespectful comments, harassment, nonpayment, repeated cancellations, requests outside of service scope.

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Organizing & Decluttering Disposal Authorization

• Client makes final decisions regarding donations/disposals unless specifically authorized.

• The Swift Assist is not responsible for items mistakenly retained or discarded when acting under client instructions.

Meal Prep / Food Liability

• Unless otherwise agreed upon: meal preparation services are performed in the client's home using the client's kitchen, equipment, ingredients, and storage containers.

• Client is responsible for disclosing allergies and dietary restrictions.

• The Swift Assist is not responsible for allergic reactions, food spoilage after service completion, or food consumed beyond recommended storage periods.

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​​Client Responsibilities

• Clients must provide accurate information to ensure completion of work.

• Clients must ensure homes are safe to enter (pets restrained, alarms disarmed, etc.).

• Clients must provide adequate entry/ exit information and expectations prior to first visit and proactively notify of code/entry/exit changes. 

• Some supplies and expenses associated with completing services may need to be provided by client. I will clarify what this includes based on requested services.

• Clients are responsible for providing accurate instructions and timely communication; delays or issues resulting from missing or incorrect information are not the responsibility of The Swift Assist. 

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​Confidentiality

• All personal information is handled with strict confidentiality and discretion. I take your business seriously and your business is no one else’s. In addition, refer to the Privacy Policy.