The Swift Assist is not responsible for costs, damages, or delays due to traffic, weather, accidents, emergencies, road closures, illness, or other unforeseen circumstances beyond my control. The Swift Assist is not responsible for any appliance or home repairs, regardless of whether issues were known. Timeframes provided are estimates and not guaranteed. Payment is expected for actual work, not estimates.   All services provided by The Swift Assist are subject to change at any time. Rates will be honored at point of intake and booking.

​Home Management Services, Personal Assistance, Errands & Swift Rush Service:

1. Rates vary depending on type of service. 

2. Typical factors for higher rates are, but not limited to:

   • Services rendered before 8 AM and after 7 PM

   • More than one animal for pet sitting / check ins

   • Requested time of services is inside 24 hours (Refer to Swift Rush Service)

   • Any major holidays.

3. Two, preferably 3 hours is the minimum of service times required and time is billed in 15 minute intervals after the two hours. Exception: pet sitting / pet check ins.

4. Travel beyond 7 miles from the Brookstone area is subject to additional mileage charge. Typically, this is 50% of hourly rate after the first 15 minutes of commute. 

5. A signed service agreement will be provided and required before services begin

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Payment Terms, Cancellations and Rescheduling

• 50% deposit of projected time might be required 24 hours before your service appointment (all services).

• Deposit is based on time projected for services booked.

• Remaining balance is respectfully expected at time of completed services. An invoice will be provided.

• Client is responsible for providing method of payment for supplies and requested purchases. Approval for purchase totals will be requested prior to purchase. 

• $10 late fee for invoices over 7 days unpaid, $10 every 7 days.

• Refunds are not given for cancellations or reschedules inside of 24 hours of start time. Discretion will be given in legitimate emergencies. 

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Client Responsibilities

• Clients must provide accurate information to ensure completion of work.

• Clients must ensure homes are safe to enter (pets restrained, alarms disarmed, etc.).

• Some supplies and expenses associated with completing services may need to be provided by client. We will clarify what this includes based on requested services.

• Clients are responsible for providing accurate instructions and timely communication; delays or issues resulting from missing or incorrect information are not the responsibility of The Swift Assist. 

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​Confidentiality

• All personal information is handled with strict confidentiality and discretion. I take your business seriously and your business is no one else’s. In addition, refer to the Privacy Policy.