The Swift Assist Policies

Right of Service Refusal

At The Swift Assist, I am committed to providing mutually safe, helpful, respectful, and professional services to all clients. However, I reserve the right to decline or discontinue services at my sole discretion for reasons including, but not limited to:

Tasks or requests that are unsafe, illegal, or outside the scope of my listed services
Situations that may pose a personal safety risk
Requests that are unethical, inappropriate, or unreasonable
Client behavior that is abusive, threatening, or disrespectful
Requests that include the purchase or delivery of alcohol
Overnight house or pet sitting
Services that require constant heavy lifting or over 30 pounds
Hoarding living conditions

Thank you for your understanding and support.

Privacy Policy

Effective Date: May 12th, 2025 Welcome to The Swift Assist, LLC. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with this website and services. Information We Collect: When you use our services or contact us through our website, we may collect personal information such as: Your name Email address Phone number Mailing address Any additional details you provide related to errand or in home / personal assistant services We collect this information to communicate with you, deliver requested services, and ensure a smooth, efficient experience. How We Use Your Information We use your information to: Schedule and complete requested services Communicate with you about appointments or updates Process payments and manage invoices Send marketing emails or updates (only if you opt in) Improve our website and services Sharing Your Information: We do not sell or rent your personal information to third parties. We may share your information only with trusted third parties necessary for business operations, such as: Scheduling software Payment processors These third parties are only given the information they need to perform their services and are required to protect your information. Cookies and Tracking Our website uses cookies to improve your experience, analyze website traffic, and personalize content. By using our site, you consent to the use of cookies. You can control cookie preferences through your browser settings. Email Communications: In the future, customers who opt in may receive newsletters, updates, or promotions. You can unsubscribe at any time using the link at the bottom of any marketing email. Security: We take reasonable steps to protect your personal information from unauthorized access or disclosure. Our website is hosted on a secure platform (Wix) that provides data protection and encryption measures. Your Rights: You have the right to: Access, update, or correct your personal information Request the deletion of your personal information Opt out of marketing communications at any time To make any requests regarding your information, please contact us at info@theswiftassist.com Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Contact Us: If you have any questions about this Privacy Policy or how we handle your information, please contact: 📧 [info@theswiftassist.com]

Errand Service Policy

Errand Services do not include: Transporting people, purchasing or delivering alcohol, any heavy lifting above 30lbs., illegal items, anything I determine under the Right of Service Refusal Service Area: Within a 7 mile radius of the Brookstone Publix. Outside of that radius will incur a .70 per mile rate Cancellations and Rescheduling: 1 hour fee on cancellations inside 24 hours of scheduled appointment time. Rescheduling needs to occur at least 24 hours outside of original appointment time Payment Terms: 1 hour deposit due at booking. Balance for the hour and any other expenses is due same day of service completion. $10 late fee for any invoices over 7 days unpaid. $10 late fee applied each week invoice is unpaid. Client Responsibilities: Clients must ensure accurate information (addresses, access instructions, QR codes gate codes, etc.) as well as all supplies needed to complete tasks. Clients must ensure homes are safe to enter (pets restrained, alarms disarmed, etc.). Client is responsible for delays caused by omitted info, errors, and access issues. The Swift Assist is not responsible for costs or delays due to traffic, weather, etc. Any time added as a result is part of cost of service. Confidentiality: All personal information and errands are handled with strict confidentiality and discretion. I take your business seriously and your business is no one else’s. In addition, refer to our Privacy Policy. Liability Disclaimer: I am not responsible for expenses, losses or damages beyond my control (ex: store out of stock, delayed traffic, etc.).