In-Home Services & Personal Assistance

Cancellation Policy

Service Area Services are available for clients located within 7 miles of the Brookstone Publix/ HOA. Remote assistance (virtual administrative tasks) may be offered upon request. Scheduling and Availability • Services are available by appointment only. • Same-day or urgent requests may be accommodated depending on availability and will be subject to a rush fee. Right of Service Refusal I reserve the right to decline or discontinue any request that is: • Unsafe, illegal, unethical, or outside the listed services or exudes rude behavior • Involves handling large sums of cash or valuable personal property without prior agreement • Deemed inappropriate or beyond my professional capabilities or areas of expertise or any other reason I so choose My goal is to ensure safe, responsible, and professional service for every client. Payment Terms, Cancellations and Rescheduling • $36 deposit required at booking. • Any balance for remaining hours of work completed, plus any other expenses accrued (groceries for meal prep, supplies for projects etc) are due at time of completed services. • $10 late fee for invoices over 7 days unpaid, $10 every 7 days. No deposit refunds for cancellations or reschedules inside of 24 hours of start time. Discretion will be given in legitimate emergencies. Client Responsibilities • Clients must provide accurate information and all supplies to ensure completion of work. • Clients must ensure homes are safe to enter (pets restrained, alarms disarmed, etc.). • Client is responsible for delays caused by incorrect info, access issues. • The Swift Assist is not responsible for costs or delays due to traffic, weather, etc. Confidentiality • All personal information is handled with strict confidentiality and discretion. I take your business seriously and your business is no one else’s. In addition, refer our Privacy Policy. Liability Disclaimer • I am not responsible for issues, losses or damages beyond my control (ex: severe or unsafe weather, store out of stock, delayed traffic, etc.).

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